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Let's talk

Fans know
best

The first requirement for a successful campaign is that its messages are derived from authentic insights. But the question is: where can such insights be found? When designing the brand campaign for McDonald's, we turned to its fans, its most loyal guests.

Food & Drink

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Frame 1171275162
Sectors Food & Drink Subscriber McDonald's Slovenija Services Branding and Brand Development, Communications, Media planning & leasing Sectors Food & Drink Subscriber McDonald's Slovenija Services Branding and Brand Development, Communications, Media planning & leasing Sectors Food & Drink Subscriber McDonald's Slovenija Services Branding and Brand Development, Communications, Media planning & leasing

Because market research and knowing the trends are not enough

There are many ways to understand a brand and how its "users" perceive it, ranging from classic qualitative and quantitative market research to social listening.

When designing the brand campaign for McDonald's, we focused on how their most loyal customers, essentially fans, experience the brand. We wanted to know what they order, why, and how they perceive these products, in which moments, how they feel during those times, and in what situations they prefer to visit the restaurant, etc. We looked for their habits and rituals. This gave us some small but highly relevant insights, and based on them, we created communication that helps McDonald's build authentic relationships with its guests.

We designed the communication platform "Here for You" and created a series of simple yet charming TV commercials, all set in the restaurant.

Mcdonalds slovenija 3
Mcdonalds slovenija 3

1. Sipping is allowed:

“At McDonald's, no one will give you a sideways glance if you fully surrender to the pleasure of drinking your shake, which of course also means sipping very loudly.”

2: It smells like nostalgia:

“I still sometimes order a Happy Meal. Out of nostalgia, and sometimes because of the toy. By the way, do you want to trade Pokémon card no. ...?”

3. After all, we’re family here:

“At McDonald's, it’s no big deal when sauce drips from your burger onto the tray. You just take a piece of fries and mop it up.”

4. Habit is a second skin:

“I always check what’s new on the menu. Then I order a Big Mac, as usual.”

Mcdonalds slovenija 4
Mcdonalds slovenija 4
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